SolarWinds Service Desk

SolarWinds Service Desk is a 2020 TrustRadius Winner. Service Desk is a winner in two categories: IT Asset Management and IT Service Management (ITSM) SaaS-based infrastructure and application performance monitoring, tracing, and custom metrics for hybrid and cloud-custom applications.

Prerequisites

Before you begin:

• Sign up for a SolarWind Service Desk account.
• Set up a Connection, which is a source of users. Connections can be databases, social identity providers, or enterprise identity providers, and can be shared among different applications. You may set up more than one connection for use with SSO integrations.

Configure Auth0 SSO Integration

Enter a name for your SSO Integration, configure the following settings, and click Save.

Setting	Description
Callback URL	URL to which the user is redirected after login https://{domain}.samanage.com/saml/{companyName}

Configure integration with SolarWind Service Desk

To configure the integration with SolarWind Service Desk, follow the steps below with the data shown in the Tutorial view (which will appear when you save the initial configuration settings).

1. Log in to SolarWind Service Desk.
2. Navigate to the Setup menu in the left side menu. Select Account and Single Sign-On
3. Enter the following:
   • Identity Provider URL
   • SAML Issuer
   • Paste the x.509 IdP Certificate
4. You can enable the checkbox to create users if they do not exist and disable the Service Desk default login.

For more details, you can follow SolarWind Service Desk docs.

Enable connections

Choose the connections to use with your SSO integration. Users in enabled connections will be allowed to log in to SolarWind Service Desk. By default, all configured connections are enabled.

1. Select the Connections view
2. Toggle the sliders next to connection names to enable or disable them.