SolarWinds Service Desk is a 2020 TrustRadius Winner. Service Desk is a winner in two categories: IT Asset Management and IT Service Management (ITSM) SaaS-based infrastructure and application performance monitoring, tracing, and custom metrics for hybrid and cloud-custom applications.
Smart Technology to Improve Efficiency
With smart technology incorporated into the service desk, your IT staff can focus their efforts on significant business priorities rather than spending time on mundane, time-consuming tasks.
Create Positive Employee Engagement
Modern IT service desk solutions enable organizations to provide a more meaningful employee experience through streamlined service management capabilities.
ITIL Best Practices
Using the framework laid out by ITIL, a mature IT service desk solution can utilize best practices to better equip your organization to manage problems, changes, and releases in addition to incident management.