ScreenSteps provides a wide range of features designed to modernize your knowledge base and take it to the next level. Never put a caller on hold again — saving time, reducing employee mistakes, and making your whole organization run more efficiently.
- Call flows
- Context-sensitive help (for employees)
- Online searchable knowledge base
- Troubleshooting guides
With Auth0 you can use SAML to enable Single-Sign On (SSO) and allow your users to log in once and use the same credentials to access ScreenSteps.
Improve employee performance
Use interactive guides to provide employees with step-by-step instructions that reduce post-training support time by 84%.
Easily create and manage content
Fill and update your knowledge base quickly. Create 4x the documents in ¼ of the time.
Make data-driven decisions
Take the guessing out of who is using your articles and how they are being used with analytics.