Manage your projects, support your customers, provide services.
OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.
OneDesk helpdesk software platform – support your customers with flexible ticket workflows, email, live chat, web-forms, ticket portal, and other tools.
Full-featured help desk software to manage the ticket workflow and deliver excellent customer service.
Tasks, Projects, and Portfolios
Plan your projects, assign tasks, fix issues, resolve tickets, track timesheets, manage costs and budgets.
Collaborate with your Customers
Deploy apps to better serve your customers: client-portal, knowledgebase, ticket forms, live chat, and more.
Before you begin:
- Sign up for a OneDesk account.
- Set up a Connection, which is a source of users. Connections can be databases, social identity providers, or enterprise identity providers, and can be shared among different applications. You may set up more than one connection for use with SSO integrations.
Configure Auth0 SSO Integration
Enter a name for your SSO Integration, configure the following settings, and click Save.
|Callback URL||URL to which the user is redirected after login
|Audience||Your target audience
company_name is your company name in lowercase. Ex:
My Company ->
mycompany. You can also find this value in the following steps.
Configure integration with OneDesk
To configure the integration with OneDesk, follow the steps below with the data shown in the Tutorial view (which will appear when you save the initial configuration settings).
Go to your OneDesk website and click to Administration (the gear icon) > Integrations > Single Sing On.
Click Enable SSO for users and select SAML and expand the panel.
Here you can provide the Auth0 metadata to configure OneDesk. Download the Identity Provider Metadata file from Tutorial view.
Select Upload Metadata File and upload the previous file.
The OneDesk SSO Login URL link shows. This link is the Callback URL from the previous step.
Click on Advanced Settings. Here you have to map the user attributes from Auth0. For that click on the dropdown and add the choice manually.
Dropdown Name Attribute Name Email Attribute First Name Attribute firstName Last Name Attribute lastName
Setting are saved automatically.
For more details, you can follow OneDesk docs.
Choose the connections to use with your SSO integration. Users in enabled connections will be allowed to log in to OneDesk. By default, all configured connections are enabled.
- Select the Connections view
- Toggle the sliders next to connection names to enable or disable them.