Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest
With Auth0 you can use SAML to enable Single-Sign On (SSO) and allow your users to log in once and use the same credentials to access Jitbit Helpdesk.
Help Desk Automation
Automate the repetitive parts of customer support. And save a heap of time in the process.With our powerful automation triggers you can ask Jitbit to send automatic replies, assign technicians to tickets and set ticket due dates.
Imagine a shared inbox for your helpdesk team. Then throw in some advanced reporting. How about bulk actions and ticket-merging capabilities? And let’s add transparency for your customers into the mix. That’s what Jitbit is all about.
Let your customers suggest and vote for new features. And discuss them in a public forum. This free add-on makes product management both easy and data-driven.