Freshdesk

Delight your customers and win them for life. Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. With Freshdesk, you can streamline all your customer conversations in one place, automate your repetitive work and save time, collaborate with other teams to resolve issues faster, and much more.

The Freshdesk Single Sign-on (SSO) Integration creates a client application that uses Auth0 for authentication and provides SSO capabilities for Freshdesk. Your users log in to Freshdesk with Auth0 identity providers, which means the identity provider performs the identity credentials verification.

Prerequisites

Before you begin:

• Sign up for a Freshdesk account.
• Set up a connection, which is a source of users. Connections can be databases, social identity providers, or enterprise identity providers, and can be shared among different applications. You may set up more than one connection for use with SSO integrations.

Configure Auth0 SSO Integration

Enter a name for your SSO Integration, configure the following settings, and click Save.

Setting	Description
Callback URL	URL to which the user is redirected after login (https://{domain}.freshdesk.com/login/saml).
Audience	Service Provider Entity ID from within Freshdesk (https://{domain}.freshworks.com/sp/SAML/{xxxxxxxxxxxxxxxxxxx}/metadata).

Configure integration with Freshdesk

To configure the integration with Freshdesk, follow the instructions listed in the Tutorial view.

Enable connections

Choose the connections to use with your SSO integration. Users in enabled connections will be allowed to log in to Freshdesk. By default, all configured connections are enabled.

1. Select the Connections view.

2. Toggle the sliders next to connection names to enable or disable them.