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

Delight your customers and win them for life. Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. With Freshdesk, you can streamline all your customer conversations in one place, automate your repetitive work and save time, collaborate with other teams to resolve issues faster, and much more.

<p>The Freshdesk <a href="https://auth0.com/docs/sso">Single Sign-on (SSO)</a> Integration creates a client application that uses Auth0 for authentication and provides SSO capabilities for Freshdesk. Your users log in to Freshdesk with Auth0 <a href="https://auth0.com/docs/authenticate/identity-providers">identity providers</a>, which means the identity provider performs the identity credentials verification.</p>


<h2 id="prerequisites">Prerequisites</h2>
<p>Before you begin:</p>
<ul>
<li>  Sign up for a Freshdesk account.</li>
<li>  <a href="https://auth0.com/docs/authenticate/identity-providers">Set up a connection</a>, which is a source of users. Connections can be databases, social identity providers, or enterprise identity providers, and can be shared among different applications. You may set up more than one connection for use with SSO integrations.</li>
</ul>


<h2 id="configure-auth0-sso-integration">Configure Auth0 SSO Integration</h2>
<p>Enter a name for your SSO Integration, configure the following settings, and click <strong>Save</strong>.</p>
<table class="table"><thead><tr><th><strong>Setting</strong></th><th><strong>Description</strong></th></tr></thead><tbody><tr><td>Callback URL</td><td>URL to which the user is redirected after login (<code>https://{domain}.freshdesk.com/login/saml</code>).</td></tr><tr><td>Audience</td><td>Service Provider Entity ID from within Freshdesk (<code>https://{domain}.freshworks.com/sp/SAML/{xxxxxxxxxxxxxxxxxxx}/metadata</code>).</td></tr></tbody></table>

<p><img src="https://auth0.com/docs/media/articles/dashboard/sso-integrations/dashboard-integrations-sso-create_settings.png" alt="Save Integration"></p>


<h2 id="configure-integration-with-freshdesk">Configure integration with Freshdesk</h2>
<p>To configure the integration with Freshdesk, follow the instructions listed in the <strong>Tutorial</strong> view (which will appear when you save the initial configuration settings).</p>


<h2 id="enable-connections">Enable connections</h2>
<p>Choose the connections to use with your SSO integration. Users in enabled connections will be allowed to log in to Freshdesk. By default, all configured connections are enabled.</p>
<ol>
<li>Select the <strong>Connections</strong> view.</li>
<li> Toggle the sliders next to connection names to enable or disable them. <img src="https://auth0.com/docs/media/articles/dashboard/sso-integrations/dashboard-integrations-sso-create_view-connections.png" alt="Enable/Disable Connections"></li>
</ol>


Freshdesk - SSO for Freshdesk's omnichannel, bots, and self-service solutions for customer service

Freshdesk Integration with Auth0

Freshdesk

Auth0 makes authentication and authorization easy. From SSO to MFA, passwordless to user profiling, and consumer to SaaS apps, we’ve got what you need to tackle any identity use case.

Secure access for everyone but not just anyone

SSO for Freshdesk's omnichannel, bots, and self-service solutions for customer service

Prioritize, categorize, and assign tickets to the right agents and leverage the power of your entire organization to deliver customer delight.

Ticketing

Freshdesk helps you work together with team members from across the company to provide quick and consistent answers to your customers.

Collaboration

Automate every step of your team’s workflows with Freshdesk's powerful automations